Man With Van Crayford Service Terms and Conditions

These service terms and conditions set out the basis on which our man with van Crayford service is provided to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create a clear, fair, and practical agreement covering booking, payments, cancellations, liability, waste handling, and the legal framework that applies to all services supplied under the man and van Crayford name.

Throughout these terms, references to “we,” “us,” and “our” mean the service provider operating the transport and labour service. References to “you” or “the customer” mean the person, business, or organisation making the booking or receiving the service. These terms apply whether you are arranging a small move, a delivery, a collection, or a general transport job using our Crayford man with van service.

If any part of these terms is unclear, the customer is responsible for seeking clarification before the booking is confirmed. We may update these terms from time to time to reflect changes in operational practice, legal requirements, or pricing structure. The version in force at the time the booking is accepted will usually apply to that service, unless a different arrangement has been agreed in writing.

1. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the job details. When you request a booking, you must provide accurate information including collection and delivery addresses, access conditions, item descriptions, estimated volume, the number of floors involved, and any special handling requirements. The more accurate the information, the more reliable the quotation and schedule will be for your man with van service in Crayford.

We may provide an estimate based on the information supplied, but if the job differs from what was described, the price, vehicle size, labour requirements, or timing may need to be adjusted. A booking may be made by phone, email, online form, or any other method we make available. However, a booking only becomes binding once we have issued confirmation and, where required, received any deposit, booking fee, or other advance payment agreed at the time of reservation.

2. Customer Responsibilities Before the Job

You must ensure that the goods to be moved are ready at the agreed time and that there is clear and safe access for loading and unloading. This includes arranging parking where necessary, securing building permissions if required, and making sure that items are packed appropriately unless packing has been included in the service. We do not accept responsibility for delays caused by incomplete information, inaccessible premises, restricted entry, or unsuitable parking conditions.

The customer must also tell us in advance about any items that are fragile, valuable, heavy, oversized, hazardous, or unusually difficult to move. Examples include pianos, safes, antiques, glass furniture, electrical appliances, cleaning chemicals, batteries, fuel containers, and materials subject to special transport or disposal rules. We reserve the right to refuse any item that is unsafe, illegal, improperly packaged, or beyond the scope of the agreed booking.

If the job requires additional labour, waiting time, storage, dismantling, reassembly, or multiple trips due to the customer’s instructions or site conditions, additional charges may apply. We will normally explain these charges before carrying them out, but if immediate action is necessary to protect the goods, the vehicle, or our staff, we may proceed and charge a fair amount reflecting the actual extra work.

3. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on hourly rates, fixed fees, mileage, load size, or a combination of these elements. Where a fixed quote is provided, it will rely on the information you have given us and may be revised if the actual job differs materially from the description provided at booking. This is especially relevant for the man with van Crayford service when access, waiting times, or the quantity of items changes on the day.

Payment terms will be confirmed during booking. Unless otherwise agreed, payment is due upon completion of the service or before unloading, and we may require a deposit in advance for some jobs. We accept reasonable payment methods notified at the time of booking. If a payment is declined, delayed, reversed, or otherwise not received, you remain responsible for the outstanding balance and any reasonable costs incurred in recovering the debt.

Any additional charges arising from congestion, parking fees, tolls, congestion-related delays, extra stops, stair carries, waiting time, failed access, or customer-requested changes will be added to the final invoice where applicable. The customer is responsible for ensuring that the payment method used is valid and has sufficient funds. Where a business or agent books on behalf of another person, the booking party remains jointly responsible for payment unless otherwise agreed in writing.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellation charges may apply depending on how much notice is provided, whether staff or vehicles have already been allocated, and whether work has already begun. A late cancellation may result in a charge covering lost time, administrative costs, and any direct expenses already incurred for the job.

If you are not present at the agreed time, do not provide access, or are unable to proceed with the booking within a reasonable period, we may treat the job as cancelled by you and charge accordingly. If we are unable to complete the work because of weather, road closures, vehicle restrictions, unsafe conditions, or circumstances beyond our control, we will attempt to rearrange the service where possible. In such cases, our liability is limited to the amount paid for the affected part of the service, unless the law requires otherwise.

5. Liability and Limitations

We will take reasonable care when handling your goods and performing the service. However, our liability is limited to losses or damage caused directly by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, items packed by the customer, hidden defects, or losses resulting from inaccurate information, poor packaging, or instructions that increase risk. Where goods are fragile or high value, the customer should make special arrangements and ensure adequate insurance is in place.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or inconvenience arising from delays. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. This applies whether the service is booked as a Crayford man and van job, a single-item delivery, or a larger transport request.

Any claim for damage or shortage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You must allow us an opportunity to inspect the issue, and where appropriate, retain packaging and any related evidence. Failure to notify us promptly may affect the outcome of a claim. Where liability is established, our remedy may be limited to repair, replacement, or a refund of the affected part of the service at our discretion, subject to applicable law.

6. Waste Regulations and Prohibited Items

Our man with van service in Crayford may include the transport or removal of items for disposal, but all waste handling must comply with UK waste legislation and local environmental rules. The customer must not request the transport of controlled waste, hazardous waste, or any item that requires a special licence, transfer note, or authorised facility unless this has been agreed in advance and the legal requirements have been met. We may ask for descriptions or photographs of waste before accepting a disposal job.

The customer is responsible for telling us whether items are for reuse, donation, recycling, or disposal. We reserve the right to refuse any waste that is contaminated, unsafe, improperly contained, or likely to breach environmental law. This includes asbestos, chemicals, oils, solvents, gas bottles, medical waste, paint, tyres, and electrical waste that cannot be handled within the agreed arrangement. Any unauthorised inclusion of prohibited waste may result in cancellation, surcharge, or referral to the relevant authority where required by law.

Where we carry waste or goods that become waste, the customer must ensure that the transfer is lawful and that all declarations made to us are accurate. If the service involves disposal, we may use licensed facilities or approved disposal routes in accordance with applicable regulations. The customer agrees to indemnify us against penalties, losses, or claims arising from false declarations, unlawful disposal requests, or the presence of undeclared prohibited materials in the load.

7. Insurance, Ownership, and Risk

Unless otherwise stated, risk in the goods remains with the customer until the service is complete and the items are delivered or placed as agreed. Title to the goods is not transferred to us at any point, and we do not accept ownership of items moved, stored temporarily in transit, or carried for disposal unless a separate written agreement states otherwise. We may refuse to handle goods that appear to be stolen, disputed, or subject to legal restriction.

We may hold public liability insurance and, where applicable, vehicle-related cover, but this does not replace the customer’s own insurance arrangements. Customers moving goods of significant value should check that their own household, contents, business, or specialist transit insurance covers the full journey. If you choose not to insure items, you accept the associated risk subject always to any rights you may have under consumer law.

Where we provide dismantling, reassembly, packing, or carrying services, the customer accepts that certain risks are inherent in transport and handling. Minor marks, scuffs, or movement of items may occur during a normal move despite reasonable care. We are not liable for damage caused by wear and tear, poor item condition, inadequate packaging, or structural weaknesses in the goods themselves.

8. Delays, Force Majeure, and Operational Limits

We aim to complete jobs within the agreed time window, but timings are estimates rather than guarantees unless expressly confirmed otherwise. Delays may occur due to traffic, weather, access problems, mechanical issues, road restrictions, or events outside our control. We will try to keep you informed and make reasonable efforts to minimise disruption, but we are not liable for delay where it results from circumstances beyond our reasonable control.

If a force majeure event makes it impossible or impractical to carry out the service, we may suspend, postpone, or cancel the booking without liability for indirect losses. Examples include severe weather, strikes, civil emergency, fuel shortages, accidents, or legal restrictions affecting travel or operations. If any payment has been made for work not completed because of such an event, we will refund the unperformed portion, subject to lawful deductions for work already done or expenses already incurred.

We also reserve the right to stop or pause work if we consider that continuing would place staff, customers, the public, or goods at risk. This may include situations involving aggression, unsafe premises, intoxication, threats, violence, faulty access equipment, or vehicles that cannot lawfully or safely be used. In these circumstances, the customer remains responsible for charges for completed work and any unavoidable costs.

9. Complaints and Disputes

If you are dissatisfied with any part of the service, you should raise the issue as soon as possible so that it can be reviewed promptly. We will consider concerns in good faith and may request photographs, written details, or other relevant information. Where a remedy is appropriate, we may offer re-performance, correction, partial refund, or another fair solution depending on the circumstances and any legal rights that apply.

Both parties agree to act reasonably and to attempt to resolve disputes without unnecessary delay or cost. Nothing in these terms prevents either party from seeking advice, mediation, or legal remedies where appropriate. Any failure by us to enforce part of these terms on one occasion does not mean that the same term is waived for future bookings or future services under the man with van Crayford agreement.

10. Governing Law and Jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales. If the service is supplied in Scotland or Northern Ireland, mandatory local consumer and legal rules will apply where relevant. Subject to those rules, the courts of England and Wales will have jurisdiction over any claim or dispute relating to the service, the booking, the payment, or the interpretation of these terms.

By proceeding with a booking, you confirm that you have read and understood these service terms and conditions and agree to comply with them. If you are booking on behalf of someone else, you confirm that you have authority to accept these terms for that person or business. These terms form the basis of the agreement for every Crayford man with van job unless a written variation has been agreed by both parties.

The headings used in this document are for convenience only and do not affect interpretation. If any provision is found to be unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No change to these terms will be valid unless agreed in writing or updated by us in a version applicable to your booking.