Terms and Conditions

Man with Van Crayford Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Crayford provides removal, transport and associated services within its service area. By making a booking, using our services, or allowing our team to commence any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Crayford, the provider of removal and man and van services.

1.2 "Customer" means any individual, business, or organisation that makes a booking with the Company or otherwise uses the services of the Company.

1.3 "Services" means any removal, transport, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items of property or belongings which are the subject of the Services.

1.5 "Service Area" means the geographical area within which the Company routinely operates and provides its man and van and removal services, including Crayford and surrounding locations.

2. Scope of Services

2.1 The Company provides man and van, household removals, small office moves, furniture transport, and related services within its Service Area. Services outside the usual Service Area may be provided by prior agreement and may be subject to additional charges.

2.2 The Company reserves the right to refuse to carry certain items, including but not limited to hazardous materials, illegal goods, perishable goods where suitable arrangements have not been made, and any items that, in the Company’s reasonable opinion, present a risk to persons, property, or the vehicle.

2.3 The specific nature of the Services to be provided, including collection and delivery addresses, dates, times, and any special requirements, will be agreed at the time of booking.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted enquiry and booking channels as communicated from time to time. The Customer must provide accurate and complete information regarding the nature and quantity of the Goods, access at collection and delivery addresses, and any special requirements.

3.2 All bookings are subject to availability and are not confirmed until the Customer has received explicit confirmation from the Company. The Company may, at its discretion, require a deposit prior to confirming a booking.

3.3 The Customer is responsible for notifying the Company of any changes to the booking details as soon as possible. Changes may result in adjustments to the quoted price or the Company’s ability to carry out the Services at the requested time.

3.4 The Company may reasonably rely on the information provided by the Customer. If, upon arrival, the Services required differ substantially from those described at the time of booking, the Company reserves the right to amend the charges, modify the Service, or decline to carry out the work.

4. Quotes and Pricing

4.1 Any price indicated to the Customer, whether as an estimate or a fixed quote, is based on the information provided at the time of enquiry or booking and on the assumption of normal access and working conditions.

4.2 The Company may charge on an hourly rate, a fixed fee, or another basis as agreed with the Customer. Additional charges may apply for waiting time, congestion or toll charges, difficult access, extra manpower, unexpected additional items, or work carried out outside normal working hours.

4.3 If the Customer underestimates the quantity of Goods, fails to mention significant access issues, or omits relevant information, the Company may revise the price accordingly.

4.4 All prices are stated in pounds sterling. Any applicable taxes will be levied in accordance with UK law.

5. Payments

5.1 Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due on or before completion of the Services.

5.2 The Company accepts the forms of payment that it communicates to the Customer from time to time. The Customer is responsible for ensuring that payment can be made in full in the accepted form at the agreed time.

5.3 Where a deposit is requested, it must be paid by the Customer within the time specified. The Company may cancel any booking where the deposit has not been received in time.

5.4 If payment is not made when due, the Company reserves the right to refuse to commence or continue the Services, to retain possession of any Goods until payment is made in full, and to charge reasonable interest and recovery costs in line with applicable UK law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company. Notice must be given as early as possible so that the Company can reasonably adjust its schedule.

6.2 The Company may apply cancellation charges based on the notice period given, as follows:

(a) If more than 48 hours’ notice is given before the scheduled start time, the Company will ordinarily refund any deposit paid, less any non-recoverable costs.

(b) If between 24 and 48 hours’ notice is given, the Company reserves the right to retain some or all of any deposit paid, or to charge up to 50 per cent of the estimated Service cost.

6.3 If the Customer is not present or otherwise unavailable at the agreed time and location, this may be treated as a late cancellation and charges may apply.

6.4 The Company may, on occasion, need to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, driver illness, accidents, or legal restrictions. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative date or time. The Company will not be liable for any consequential losses arising from such cancellations or rescheduling.

7. Customer Responsibilities

7.1 The Customer must ensure that all Goods are properly packed, secured, and ready for loading unless packing has been specifically agreed as part of the Services.

7.2 The Customer must provide clear instructions and ensure that the Company has free and safe access to the collection and delivery addresses, including suitable parking for the vehicle. Any parking fees or fines incurred as a result of inadequate arrangements or instructions may be charged to the Customer.

7.3 The Customer must be present or represented at the collection and delivery locations to provide access, directions, and confirmation of the Goods to be moved. The Customer, or their representative, should check that all Goods have been loaded and unloaded as required.

7.4 The Customer is responsible for securing all valuable items, documents, and personal possessions, and for complying with all relevant legal and regulatory requirements in relation to the Goods.

8. Company Responsibilities

8.1 The Company will provide the Services with reasonable care and skill, using appropriately trained personnel and suitable vehicles for the work to be carried out.

8.2 The Company will take reasonable steps to protect the Goods and properties involved, subject to the limitations set out in these Terms and Conditions.

8.3 The Company will use reasonable endeavours to carry out the Services at the agreed time, but times are approximate and subject to external factors such as traffic conditions and access issues. Time is not of the essence unless expressly agreed in writing.

9. Liability for Loss or Damage

9.1 The Company’s liability for loss of or damage to Goods, or for delay in providing the Services, is limited as set out in this clause.

9.2 The Customer must notify the Company of any visible loss or damage to Goods or property as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. For non-visible loss or damage, the Customer must notify the Company within 7 days of completion of the Services.

9.3 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods adequately, unless packing is part of the Services provided by the Company.

(b) Loss of or damage to cash, jewellery, watches, precious metals, stones, antiques, artworks, heirlooms, important documents, or other items of special value, unless specifically declared and agreed in writing prior to the move.

(c) Loss or damage arising from fair wear and tear, inherent vice, or defective or fragile items that are not suitable for normal transport.

(d) Indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, or distress, whether in contract, tort, or otherwise.

9.4 Subject to applicable UK law, the Company’s total liability for any claim or series of related claims arising out of the provision of the Services shall not exceed a reasonable proportion of the total fee payable for the Services, or any specific limit communicated and agreed prior to the move.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence or the negligence of its employees, or for any other liability which cannot be limited or excluded under UK law.

10. Insurance

10.1 The Company aims to maintain appropriate insurance cover for its operations in line with industry practice. Details of any insurance relevant to the Services may be made available to the Customer on request.

10.2 The Customer is encouraged to arrange additional insurance cover for high-value or fragile items, or where the value of the Goods exceeds any applicable limits on the Company’s liability.

11. Waste and Environmental Regulations

11.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier unless this has been expressly agreed and licensed in accordance with applicable law.

11.2 The Customer must not present for collection any household or commercial waste that requires specialist disposal, such as hazardous materials, chemicals, asbestos, medical waste, or electrical items requiring regulated treatment, unless previously agreed in writing.

11.3 Where the Company agrees to remove unwanted items or waste as part of the Services, the Customer confirms that they have the right to dispose of such items and that they do not fall within restricted or prohibited categories.

11.4 The Customer is responsible for any costs, fines, or penalties arising from the incorrect classification or unlawful disposal of waste where such issues are due to the Customer’s actions or omissions.

12. Delays and Events Beyond Our Control

12.1 The Company is not liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, vehicle breakdowns, industrial action, or legal restrictions.

12.2 Where an event beyond the Company’s control occurs, the Company will take reasonable steps to minimise the effects and will inform the Customer as soon as reasonably practicable. The Services may be rescheduled where appropriate.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

13.2 Complaints relating to loss or damage should be submitted promptly, in line with the time limits set out in these Terms and Conditions, and should include reasonable details and any supporting evidence.

14. Privacy and Data Protection

14.1 The Company will handle personal data in accordance with applicable UK data protection laws. Information provided by the Customer will be used to manage bookings, provide the Services, process payments, and handle any enquiries or complaints.

14.2 The Company will take reasonable measures to keep personal data secure and will not sell or misuse Customer data.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

15.2 Any variations to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by a representative of the Company.

16. Severability

16.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Man with Van Crayford or allowing the Services to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.